Provide your feedback, compliments, complaints and suggestions

We value your feedback and complaints and aim to provide the best possible service. Your contributions will help us to improve our services.

What happens once you've lodged a complaint or provided feedback?

Once you have submitted the form, you will receive an acknowledgement and copy of your submission if you provided an email. We may need to contact

you to confirm or clarify the information you have provided. You can make a complaint or provide feedback anonymously, and we will investigate it as far as possible.

We will aim to resolve your complaint within 10 business days. If it is not possible to give you a full reply within this time, we will contact you and advise how much additional time is required. This may happen if your complaint requires more detailed investigation.

We will also contact you at the completion of the investigation to ask you about your experience. As part of this process, we will acknowledge where things could have been done better. We will tell you what will be done to avoid the same thing happening again.

Equally, if we do not uphold your complaint, we will let you know why. If you feel your complaint has not been dealt with properly, please let us know. If you remain unsatisfied, you can refer your complaint to the Ombudsman SA.


Complaints Management Policy (PDF)