We’re here to help you navigate the system. Find out everything you need to know about support and dispute resolution if you employ an apprentice or trainee in your business.
Our role is to provide a free and confidential advisory service to employers to help guide you through the skills system and connect you with key industry stakeholders.
We can provide you with information about:
We aim to help you to have a positive training experience and a successful apprenticeship. Below are some of the key points and resources to consider when employing a trainee or apprentice.
We encourage you to speak to your apprentice or trainee regarding any issues that are impacting the apprenticeship.
If you have a complaint about any aspect arising from a training contract, you can contact us on 1800 006 488 or lodge a dispute via our online form.
Dispute resolution services aims to preserve relationships between all parties and resolve disputes within an adequate timeframe. We can assist you with information about the South Australian Employment Tribunal (SAET) process for traineeships and apprenticeships if an issue cannot be resolved. More information about the role of the SAET can be found on their website.
In cases of suspension for wilful and serious misconduct, an employer must notify the Commission for dispute resolution services as reasonably practicable and notify the SAET and the apprentice or trainee of this matter.
We will provide dispute resolution services between the employer and apprentice or trainee. If the wilful and serious misconduct cannot be resolved by dispute resolution services, the employer must as soon as reasonably practicable after the dispute resolution services concludes (but in any event within three working days), refer the matter to the SAET for consideration.
You may also be required by the Commission to attend dispute resolution services under certain circumstances. Please refer to the South Australian Skills Standard – Complaint Handling, Dispute Resolution Services and Advocacy for more information.
It is your obligation as an employer to comply with the South Australian Skills Standards that have been set by the Government. Visit the Standards to understand more about your role as a registered employer.
We can help you to understand and navigate the different aspects of the skills system. Call us if you would like further information or assistance.