Complaints handling and dispute resolution

Contact us if you are a local or international VET student who has a complaint about your training provider. For example, where you believe your training provider has not met the terms and conditions of your enrolment agreement or their policies, including in relation to fees and refunds, cancellation of enrolment, work placements and course or provider transfers.

We provide free advice and support related to training in Australia for international students studying a vocational education and training (VET) qualification. If we are not the right agency to help you, we will find the correct agency or person who can. Interpreters can be arranged on request.

We can help if you have a disagreement with your employer regarding a Training Contract variation or another matter such as your on – job training (for example scope of work, supervision or workplace safety issues) or off- job training (for example release for trade school or payment of training fees).

We can help if you have a disagreement with your apprentice or trainee regarding a Training Contract variation or another matter such as on – job training (for example behaviour or performance of an apprentice or trainee or workplace safety issues) or off- job training (for example attendance, performance or progress with trade school).

We can help resolve a dispute between an apprentice or trainee and their employer. We can also help VET students, including international students, who have a complaint about their training provider.

Our dedicated staff will assist with your issue and help you navigate towards a solution.