We can help you with any questions about living, working or studying during your stay in South Australia. There is also a range of online resources on the StudyAdelaide website.
We provide free independent advice and support, and if we are not the right agency to help you, we will find the correct agency or person who can. Interpreters can be arranged on request.
We can help you understand:
We can also provide you with support to understand your rights at work, how to find help with your accommodation or homestay arrangements, how to access support and welfare services, and where to find information about other government services available to international students.
If you believe your training organisation may not have met the terms and conditions of the enrolment agreement or their policies, we encourage you to speak to your provider in the first instance to resolve the issues. These may include:
If you are dissatisfied with the decision made by your training organisation, you can approach student services for support with the complaints and appeals process. Generally, you must go through the organisation’s internal complaints and appeals process before activating an external appeal with the Commonwealth Ombudsman.
You can contact our office for advice about your options or to lodge a complaint.
We will then undertake an initial assessment, where:
We are not authorised to provide legal advice or overturn a training organisation's decision made according to their enrolment agreement or policies. We can only take action where it falls within our jurisdiction.
On rare occasions, a training organisation will cease to deliver a program before students have completed their study or gained their qualification.
The Tuition Protection Service (TPS) helps international students when their training organisation is unable to deliver their course of study. TPS ensures students are able to either:
If you find yourself in this position, please contact us on 1800 006 488.
We can help you to access general information and advice about:
We recommend that you speak to your training organisation for assistance with accommodation and cost of living in Australia.
The following information can assist you to understand your rights and obligations as a tenant:
If you are studying in South Australia and you have questions about how to access health care or education services for your family, these links will be helpful:
As an international student you must have Overseas Student Health Cover (OSHC), and choosing the right health insurance provider is important. Make sure you read the terms and conditions before you sign up, and ask for help if you need.
Keeping you and your family safe while you are in South Australia is of utmost importance. South Australia Police (SAPOL) provides a range of policing services 24 hours a day, seven days a week to keep South Australians safe.
Other South Australian Government services: