These Frequently Asked Questions (FAQs) have been prepared for apprentices and trainees.
Where can I get support if there is a problem with my apprenticeship/traineeship?
If you have any disagreements with your employer that you are not able to resolve, there continues to be support available to help you through your apprenticeship or traineeship.
The complaint handling, advocacy and dispute resolution services available to you through the South Australian Skills Commission, are designed to support you to address concerns so you can continue completing your training.
If you have a complaint about your experience in the skills system and cannot resolve a dispute with your employer or training organisation, please call the South Australian Skills Commission on 1800 006 488.
I’m about to sign a training contract as a new apprentice or trainee, what support is available to me?
For information about training contracts, call the South Australian Skills Commission on 1800 673 097.
This is where you can seek advice about:
- obligations for employers, apprentices, trainees and training organisations
- supervision requirements
- safety.
Free complaint handling, mediation, advocacy and dispute resolution services are available to you through the South Australian Skills Commission. These services are designed to support you to address concerns so you can comfortably continue completing your training (once you are signed up to a training contract).
If you cannot resolve a dispute with your employer or training organisation, please call the South Australian Skills Commission for advice on 1800 006 488. Calling us early before the matter escalates, will help us to help you.
How do I know if my employer is providing the right level of supervision?
Please call the South Australian Skills Commission on 1800 673 097 who can assist in clarifying the level of supervision relevant to your trade or vocation.
Alternatively, please refer to the Traineeship and Apprenticeship Pathways (TAP) Schedule. The new Supervision Standard 5, explains how a high, medium or low risk rating has been applied to trades and vocations, and provides the supervision ratio which applies based on these ratings. It also outlines when you should have direct, indirect, or remote supervision, which is based on your capability on the job.
What happens if I want to transfer to a different employer, part-way through my training contract?
If you want to transfer to another employer, part-way through your training contract, a transfer fee may apply.
The fee applies to employers who take-on an apprentice or trainee part-way through their training contract to recognise the investment your previous employer has made in your training.
The fee is paid by the new employer to the original employer. Apprentices or trainees are not responsible for this fee.